Information We Collect

When you engage with our market volatility education platform, we collect information that helps us provide personalized learning experiences and improve our services. Here's what we gather and why:

How We Use Your Information

Your data helps us create better educational experiences and provide relevant market insights. We use your information for specific, legitimate purposes:

• Educational Service Delivery: Providing access to courses, tracking progress, and customizing learning paths based on your interests in market volatility topics
• Communication: Sending course updates, market education newsletters, and responding to your inquiries about our programs
• Platform Improvement: Analyzing usage patterns to enhance our educational content and user experience
• Customer Support: Resolving technical issues and answering questions about our market education services
• Legal Compliance: Meeting regulatory requirements and protecting against fraud or misuse of our services

We base our data processing on legitimate business interests, contractual necessity, and your consent where required by Canadian privacy law.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. Here's when we might share your data:

Service Providers

We work with trusted companies that help us deliver educational services, including email platforms, payment processors, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose information when required by Canadian law, court orders, or to protect our rights and the safety of our users. This happens rarely and only when legally necessary.

Business Transfers

In the unlikely event of a merger or acquisition, your data would transfer to the new entity under the same privacy protections outlined in this policy.

Your Privacy Rights

Under Canadian privacy law, you have significant control over your personal information. Here are your rights and how to exercise them:

To exercise these rights, contact our privacy team at [email protected]. We'll respond within 30 days and verify your identity before processing requests.

Data Security and Protection

We take data security seriously, especially when handling educational records and personal information. Our protection measures include:

• Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
• Access Controls: Role-based access ensures only authorized staff can view your information
• Regular Audits: We conduct quarterly security reviews and vulnerability assessments
• Staff Training: Our team receives ongoing privacy and security training
• Secure Infrastructure: We use reputable cloud providers with strong security certifications

While we implement robust security measures, no system is completely foolproof. We commit to promptly notifying you and relevant authorities of any significant data breaches that could affect your privacy.

Data Retention

We keep your information only as long as necessary for educational purposes and legal compliance:

• Account Data: Retained while your account is active, plus 7 years after closure for tax and business records
• Learning Records: Kept for 10 years to provide transcripts and verify course completion
• Communication Records: Maintained for 3 years to resolve potential disputes and improve service quality
• Technical Data: Logs and analytics data are automatically purged after 2 years

When we delete your data, we use secure deletion methods to ensure it cannot be recovered. Some information may remain in encrypted backups for up to 90 additional days.

Cookies and Tracking

Our website uses cookies to enhance your learning experience and analyze platform usage. Here's what we track:

Essential Cookies

Required for basic site functionality, including login sessions, course progress saving, and security features. These cannot be disabled without affecting core functionality.

Analytics Cookies

Help us understand how students interact with our educational content, which courses are most valuable, and where we can improve the learning experience.

Preference Cookies

Remember your settings, language preferences, and customization choices to personalize your educational experience.

You can manage cookie preferences through your browser settings, though this may limit some platform features. We don't use third-party advertising cookies or social media tracking pixels.

Updates to This Policy

We review and update this privacy policy annually or when we make significant changes to our data practices. When we update the policy, we'll:

• Post the revised version on our website with a new effective date
• Email active users about material changes that affect their rights
• Maintain previous versions for reference and compliance purposes
• Provide clear explanations of what's changed and why

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account and request data deletion.